Refund Policy


This Refund Policy clearly defines the standardized refund rules, applicable scenarios, processing procedures and service standards for all orders placed on our website. The policy is formulated to provide transparent, fair and humanized after-sales protection for all customers, ensuring every shopping behavior is protected by complete and standardized after-sales services. By purchasing products from our website, all users fully recognize and accept the refund rules stipulated in this policy. All refund services will be strictly implemented in accordance with the contents of this document.
We are committed to providing high-quality skincare products and reassuring shopping experiences for every global customer. We understand that cross-border online shopping may encounter unexpected problems during logistics transportation, product reception and personal use. Therefore, we have formulated a loose and user-friendly refund and return mechanism, abandoning complicated and harsh after-sales restrictions. We always take customer experience as the core, adhere to standardized, efficient and considerate after-sales processing principles, and fully protect the legitimate consumption rights and interests of every user.

1. General Refund Rules and Basic Terms

All products sold on our website support standardized return and refund services. We provide a 60-day valid after-sales cycle for all orders, starting from the date when customers successfully receive the products. Within the valid after-sales period, customers can apply for return and refund services for eligible reasons, and we will provide complete after-sales support and refund processing.
All settlement and refund amounts on our website are uniformly calculated in USD. The final refund amount shall be subject to the actual payment amount of the customer’s order, matching the order discount rules and commodity unit price standards at the time of purchase. Our website provides global free shipping services and fully undertakes all tariffs and cross-border handling fees. No additional fees, handling fees or deduction fees will be arbitrarily deducted during the refund process.
After receiving and verifying the returned products, our professional after-sales team will complete the official refund procedure within 5 to 10 working days. The refund will be fully returned to the customer’s original payment account. The arrival time of the refund shall be subject to the processing rules of the customer’s payment platform, and we will track the refund progress throughout the whole process to ensure the fund safety of customers.

2. Eligible Refund and Return Scenarios

Customers can initiate return and refund applications within the 60-day after-sales period under the following eligible scenarios. All applications that meet the rules will be accepted and processed efficiently by our team.
First, product quality problems. If the received products have quality defects, incomplete production processes, abnormal product texture, ineffective functions or other non-human damage quality problems, customers can apply for a full refund or product replacement. We will bear all the after-sales costs caused by product quality problems.
Second, logistics damage and abnormal delivery. If the products are severely squeezed, damaged, leaked or polluted during cross-border transportation, or the delivered products do not match the customer’s order information, including wrong goods and missing items, customers can apply for free return and full refund services.
Third, personal adaptation problems. Considering the particularity of skincare products, if customers feel that the product texture, efficacy and use feeling are not suitable for their personal skin condition after use, or they are not satisfied with the purchased products for personal reasons, they can also apply for return and refund services within the valid after-sales period on the premise of complying with product return specifications.
Fourth, order abnormal problems. For unshipped orders with abnormal order information, repeated payment, wrong purchase and other problems, customers can directly apply for order cancellation and full refund before shipment, and we will complete the refund processing in the fastest time.

3. Product Return Specifications

In order to ensure the standardized processing of after-sales returns and protect the legitimate rights and interests of all customers, returned products need to meet unified return specifications. For products with quality problems or logistics damage, there is no restriction on product use and packaging status, and we will directly support full refund processing.
For returns caused by personal dissatisfaction and inadaptability, the products need to keep intact outer packaging, complete product accessories, unused and unopened product status, without artificial damage, pollution, extrusion and other man-made problems. Products with missing accessories, severely damaged packaging or long-term use that affect secondary sales will not be eligible for return and refund services.
Customers need to ensure that the returned goods are consistent with the original order products, and shall not replace, privately adjust or send irrelevant goods for return. We will strictly verify all returned goods information and product status to ensure the standardization and rationality of after-sales processing.

4. Order Shipment and Refund Matching Rules

Our website implements standardized order shipment rules. All valid paid orders will be arranged for shipment within 1 to 3 working days, and the overall global logistics delivery cycle is 6 to 12 working days. For orders that have not been shipped, customers can apply for order cancellation and full refund at any time without any processing fee.
For orders that have been shipped but not yet delivered, customers can initiate a return and refund application after signing for the goods. We do not support intercepting logistics or unilateral refund application during transportation, so as to avoid logistics loss and order information confusion, and ensure the legitimate rights and interests of customers are fully protected.
After the order is successfully delivered and signed for, the 60-day after-sales period will start automatically. Customers can freely arrange return applications within the valid period according to their own needs. After the after-sales period expires, the after-sales permission will be automatically closed, and no return and refund application will be accepted.

5. Refund Processing Process

All return and refund applications of our website adopt unified official channels. Customers who need after-sales refund services must initiate applications through the official Contact Us page of the website. We do not accept private contact, third-party agency and other irregular after-sales application methods.
First, customers submit a refund application through the official channel, providing valid order information, product problem description and corresponding real pictures or videos as auxiliary verification materials. Second, our after-sales customer service team will review the application information within the shortest time, confirm whether it meets the refund rules, and feed back the return processing plan to customers.
Third, after the application is approved, customers will send back the goods according to the designated return requirements. Fourth, after we receive and verify the returned goods, the official refund process will be started immediately, and the full refund will be completed within 5 to 10 working days and returned to the original payment account. The whole process is transparent and standardized, and the progress can be queried in real time.

6. Free Shipping and Tariff Refund Explanation

Our website provides free global shipping services for all orders and fully undertakes all tariffs and cross-border handling fees. In all eligible full refund scenarios, the customer’s actual payment amount will be fully returned without any deduction of shipping fees, tariffs and hidden fees.
Since logistics transportation and customs clearance costs have been actually consumed during the order delivery process, in partial refund scenarios such as single product return in mixed orders and partial amount refund, we will still adhere to the principle of customer priority and will not deduct any additional fees on the basis of the actual refund amount, ensuring that customers will not bear any cross-border service losses.

7. Non-Refundable Situations

In order to standardize the after-sales mechanism and avoid malicious after-sales behaviors, we stipulate that the following situations do not support return and refund services. First, after the 60-day valid after-sales period expires, no refund application will be accepted. Second, artificially damaged products, products with man-made pollution and failure caused by incorrect use do not support refund.
Third, returned products with replaced accessories, missing parts and seriously damaged packaging that cannot be resold do not meet the refund conditions. Fourth, malicious repeated returns, false after-sales applications and other abnormal consumption behaviors will be rejected by our after-sales team, and we have the right to terminate the after-sales service qualification of abnormal orders.

8. Policy Update and Interpretation

We reserve the right to optimize and adjust this Refund Policy according to platform service upgrades and market rule adjustments. All updated rules will be displayed on the website page in real time, and the latest policy content shall prevail. Continuous browsing and purchasing of website products by users will be regarded as recognition and acceptance of the latest refund policy rules.
We always maintain a sincere and rigorous service attitude, strictly implement standardized refund processing procedures, and protect the shopping rights and interests of every customer with transparent rules and efficient services. We are committed to creating a worry-free, reassuring and comfortable cross-border skincare shopping environment for global users.

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