Shipping Policy

This Shipping Policy serves as the official guideline for all order processing, packaging, logistics delivery, customs clearance, and shipping related rules on our website. The purpose of this policy is to provide customers with clear, transparent, and standardized shipping arrangements, ensuring that every order is processed, packaged, and delivered in a standardized and efficient manner. By placing an order and purchasing products on our platform, you fully acknowledge and agree to all shipping terms and regulations stated below. All logistics services provided by our team will be implemented strictly in accordance with the contents of this policy.

1. Order Processing & Preparation Time

All successfully paid and confirmed orders will enter our standardized processing queue immediately. Our team will complete order verification, product inspection, sorting, assembly, and professional cross-border packaging within 1 to 3 working days. Every product will undergo strict quality checks before shipment to confirm product integrity, qualification, and compliance with official sales standards.
We adopt professional shockproof, pressure-resistant, and leak-proof packaging materials suitable for long-distance cross-border transportation, which can effectively protect products from extrusion, collision, damage, and contamination during transportation. All orders are processed in the order of payment confirmation to ensure fair and standardized order arrangement. We do not support customized shipment time or priority shipment requests, ensuring equal service standards for all customers.

2. Global Delivery Timeframe

We cooperate with stable and professional global cross-border logistics providers to cover delivery services for regions around the world. Under normal logistics and customs conditions, the overall delivery cycle for all orders ranges from 6 to 12 working days after shipment.
The delivery timeframe is an estimated cycle for reference only. Actual delivery time may be slightly affected by objective uncontrollable factors including regional logistics efficiency, routine customs inspection, local holiday arrangements, and extreme weather conditions. Once the order is shipped, we will continuously track the logistics status and ensure the goods are delivered to customers safely and completely.

3. Customs Clearance & Tariff Liability

We take full responsibility for all tariffs, customs clearance fees, and other related cross-border handling fees incurred during the customs clearance and transportation process of all orders. All expense risks generated in cross-border links are fully borne by our team.
Customers will not be required to pay any additional fees, including but not limited to customs duties, clearance service fees, administrative fees, and other hidden charges. All displayed prices on our website are final prices for products, and there will be no extra charges in the whole shopping and delivery process. We strictly standardize cross-border declaration procedures to ensure that all products pass customs clearance smoothly and comply with international cross-border commodity transportation specifications.

4. Shipping Coverage & Delivery Restrictions

Our logistics services cover most regions around the world, supporting normal cross-border delivery for conventional customer addresses. We will deliver products strictly in accordance with the valid and accurate receiving addresses filled in by customers during order placement.
Customers are required to confirm the accuracy and completeness of receiving information including recipient name, contact method, detailed delivery address, and postal code before order payment. We are not responsible for delivery delays, logistics return, package loss, and other problems caused by incorrect, incomplete, or invalid address information provided by customers.
For individual regions with special logistics control policies, transportation restrictions, or unstable logistics channels, we will conduct real-time verification after receiving orders. If delivery is temporarily unavailable in the corresponding region, we will actively contact customers through official channels to negotiate order processing solutions to protect customers’ legitimate rights and interests.

5. Logistics Tracking & Order Monitoring

After the order is shipped successfully, we will update the corresponding logistics tracking information in a timely manner. Customers can check the real-time transportation status, transit progress, and delivery update of the order through the official logistics tracking channel.
Our logistics team will monitor the whole process of order transportation, from outbound shipment, cross-border transit, customs clearance to local terminal distribution. For abnormal logistics situations such as delayed transit, customs pending inspection, and terminal distribution suspension, we will timely follow up and actively coordinate solutions to minimize the impact of logistics abnormalities on customer shopping experience.

6. Undeliverable & Returned Packages

If the package cannot be delivered successfully due to customer-related reasons including long-term unclaimed package, incorrect address, unsuccessful contact, and customer refusal to sign for receipt, resulting in package return or loss, the relevant logistics risks and consequences shall be borne by the customer.
For packages returned due to our logistics errors, wrong delivery, or non-compliant customs declaration, we will provide free re-delivery or compliant after-sales solutions according to the actual situation, ensuring that customers will not bear unnecessary losses caused by our service problems.

7. Abnormal Logistics Handling Rules

In case of unexpected logistics abnormalities such as long-term transportation delay, package damage, leakage, or loss during delivery, customers can feedback problems through our official Contact Us page. Our team will verify the logistics situation within the fastest time and provide targeted handling solutions including re-delivery, supplementary delivery, or compliant after-sales processing according to the actual abnormal situation.
We strictly distinguish the responsible subjects of logistics abnormalities, adhere to fair and standardized handling principles, and properly solve all logistics-related problems for customers, so as to ensure the legitimate rights and interests of every customer are fully protected.

8. Policy Revision & Update

We reserve the right to adjust and optimize this Shipping Policy according to the upgrading of global logistics channels, changes in cross-border transportation rules, and platform service iteration. All updated policy contents will be displayed on the website in real time and take effect automatically after publication.
Customers are advised to check the latest shipping rules regularly during shopping. Continued use of the website and continued purchase of products will be regarded as recognition and acceptance of the latest version of this Shipping Policy. We will always maintain standardized, transparent, and reliable logistics services, and continuously optimize the global delivery system to create a stable and reassuring cross-border shopping experience for all customers.

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